Privacy Policy

1. Overview

This Privacy Policy explains how Trishul Media ("we", "us", "our") collects, uses and protects your personal information when you use our website or purchase our products and services. We are committed to ensuring that your privacy is protected and your data is handled responsibly.

2. Information we collect

• Contact information such as your name, email address, phone number and billing/shipping address.
• Order information including products purchased, payment method and transaction amount.
• Account credentials including username and encrypted password.
• Technical data such as IP address, browser type, device information and cookie identifiers.
• Usage data including pages visited, time spent on site, and interaction with features.

3. How we use your information

• To process and deliver your orders, and provide customer support.
• To operate, secure and improve our Website, product catalogue and user experience.
• To send order confirmations, important service updates and, where permitted, marketing communications.
• To prevent fraud, unauthorized access, and other illegal activities.
• To analyze website performance and user behavior to enhance our services.
• To comply with legal obligations and respond to lawful requests from authorities.

4. Cookies and tracking technologies

We may use cookies and similar technologies to remember your preferences, analyse Website performance and measure the effectiveness of campaigns. You can manage cookies via your browser settings, but some features of the Website may not function correctly if cookies are disabled.

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors use our site.
• Marketing cookies: Used to deliver relevant advertisements.

5. Sharing of information

• We may share limited personal information with trusted service providers, such as payment gateways, hosting providers, analytics tools and logistics partners, so they can perform services on our behalf.
• We do not sell your personal information to third parties.
• We may disclose information if required by law or to protect our rights and safety.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data security

We implement reasonable technical and organisational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Request data portability to transfer your information to another service.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Typically, we retain order and account information for 7 years for tax and legal compliance purposes.

9. Third-party links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to this Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated date. We encourage you to review this Policy periodically.

12. Contact us

If you have questions about this Privacy Policy or our data practices, you can contact us at:

• Email: dashrath@trishulmedia.in
• Phone: +91 92867 87883
• Address: Office No. 12, Shivaji Nagar, Pune, Maharashtra 411005, India